BC/EFA'S RETAIL OUTREACH DEPARTMENT
While we in Retail Outreach will give you our best efforts to handle your orders with efficiency, please remember that we are a fundraising organization and not a mail-order house. Our purpose is to bring attention to the mission, first and foremost. Order fulfillment is done within the confines of the BC/EFA offices, and we are committed to best serve your needs given those limitations.
Our return policy is carefully explained on the back of the packing slip. Simply fill it out and return it with the item.
Return options include: exchange, refund (in the form of the original payment minus shipping and handling), or a donation (fully tax-deductible).
Return shipping cost is the responsibility of the customer except in the case of an incorrect order or damage. In case of damage, first call Customer Service at 212.840-0770 x. 238 to inquire whether the broken item needs to be sent back to BC/EFA. If it is decided to send the broken item back, please include the original packaging with the item and send to Broadway Cares/Equity Fights AIDS, Attn: Retail Outreach Returns, 165 W. 46th St. #1300, New York, NY 10036. We will re-ship and/or process a refund when we receive the returned item.Refunds and/or exchanges must be made within 60 days of purchase.
We can trace shipments only if they were sent via UPS. If you don't receive a shipment within a reasonable time, call us and we will activate a search. Once again, items shipped by U.S. Postal Service cannot be traced, therefore the customer assumes responsibility for lost packages if requesting U.S. Postal Service or Standard International Shipping, which is sent via USPS.
SHIPPING & HANDLING CHARGES
All of our shipping is done via UPS or US Mail.
Shipping charges are automatically updated by UPS and US Mail in accordance with their daily rates. Cost is derived via weight and distance.
UPS requires a physical address and will not deliver to PO Box addresses. All PO Box orders will be shipped via Regular U.S. Mail.
Your packages may be subject to the customs fees and import duties of the country to which you have your order shipped. For your protection, any order valued at $400 or more will be sent via a traceable method. Any customs or duty charges are always the responsibility of the recipient.
*All orders require a 24-hour processing period between the receipt of the order and the shipping of that order, including Next Day and 2nd Day orders.
Note: Express orders placed on the weekend will not be processed until Monday of the following week.
UPS Ground Shipping
Typically takes 7 to 10 business days, except during the Christmas rush, which can extend the time to two weeks or more. Orders received after the first week of December cannot be guaranteed for Christmas delivery unless shipped Next Day Air.
UPS Next Day Shipping
All orders require a 24-hour processing period between the receipt of the order and the shipping of that order. Next Day orders will be delivered by the end of the next business day after the 24-hour processing time (2 business days total).
UPS Second Day Shipping
All orders require a 24-hour processing period between the receipt of the order and the shipping of that order. 2nd Day Shipping will be delivered 2 days after the 24-hour processing time (3 business days total).
U.S. Postal Service
We cannot offer express delivery to PO Boxes. Please know that items shipped by U.S. Mail cannot be traced, therefore we cannot be responsible for lost packages. Customer assumes responsibility for loss if requesting U.S. Postal Service.
UPS Delivery Guarantee
The guarantee does not apply to UPS shipments which are delayed due to causes beyond UPS's control including, but not limited to, the following: the unavailability or refusal of person to accept delivery of the shipment; public authorities acting with actual or apparent authority on the premisis; acts or omissions of customs or similar authorities; riots, strikes, or other labor disputes; civil commotions; disruptions in air or ground transportation networks, such as weather phenomena; and natural disasters.
Geographical Shipping Restrictions
Due to warranty issues and manufacturer restrictions, we are not able to ship all products to all geographical locations.
You can specifically request U.S. Mail on an order-by-order basis. While we cannot guarantee a specific shipper, we will do our best to fulfill your request. Please know that items shipped by U.S. Mail cannot be traced, therefore we cannot be responsible for lost packages.
You may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. Additionally, when ordering you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. Generally, customs forms for international packages will list the value of your order's contents by product type.
Also, we may provide certain order, shipment and product information, such as titles, to our international carriers, and the carriers to customs authorities in order to facilitate customs clearance and comply with local laws may communicate such information.
If the order is a gift, the cost of the item is still stated on the customs form. Customs authorities require us to state the value of the gift item directly on the package.
Your privacy is important to us, and we know that you care about how information about your order is used and shared. We would like our international customers and customers shipping products internationally to be aware that a cross-border shipment is subject to opening and inspection by customs authorities.
We are now required to collect sales tax for orders delivered within the State of New York. The appropriate state and local taxes will be automatically added to your order.
We will ship back-ordered items as they become available. For some international orders, we will wait to ship the order when all items are in stock to avoid additional shipping fees. Should you want us to hold the entire order until all items become available, please indicate that in the COMMENTS section at check-out.
Gift Certificates must be redeemed within one year of the date indicated on the certificate. If you used a gift certificate to pay for all or part of an item you want to return, that part of your refund will be credited to your account, available to use the next time you place an order at BC/EFA within that year.
If the item was a gift, you'll receive a gift certificate for the value of your return, which can be used at any time toward your purchases at BC/EFA. The gift certificate will be mailed to you at the same address to which the order was shipped. (Don't worry--we won't let the gift giver know about your return.)
Gift Certificates can be redeemed by mail or by calling Customer Service at 212-840-0770 Ext. 238. They can not be redeemed through the on-line store.
Please check with customer service for specifics, although T-shirts tend to run large.
Any special handling requests, such as gift card text, customizing/personalization and special directions, can be added in the COMMENTS section at check out on the web-site or on the order form.
Autographed items cannot be personalized.
BC/EFA makes every attempt to recycle boxes and packing materials with which to ship out orders.