SHIPPING & HANDLING/RETURNS
WHERE'S MY STUFF?
Shipment will be based upon the availability of the items you ordered and the shipping options you selected. For example, if you placed an order for an item and selected domestic UPS Ground Shipping (3 to 7 days, depending upon where you live), your total delivery time would be 1 day (processing) + 3 to 7 days (shipping time). In other words, you could expect your package to be delivered within 4 to 8 days of placing your order.
Not-In-Stock Items
If your order contains one or more back-ordered or two-three week delivery items, you can choose to hold the order until all items are in stock or ship as they come in. Should you neglect to make that choice we will automatically ship as the items come in. That's why, every time you place an order, you can choose from one of these shipping preferences by indicating in the COMMENTS field at check-out:
SHIPPING & HANDLING
Does choosing UPS Next-Day or UPS Second-Day shipping mean my order will arrive in one or two days?
Not usually. Remember it takes 24 hours to process your order. If you select UPS Next-Day Shipping, the items will ship after the 24 hours and arrive on the following business day--two business days total. Similarly in the case of UPS Second-Day Air, shipping time will be a total of three business days. We will estimate delivery dates for you in the order confirmation e-mail that is sent at the time of shipping. Please keep in mind that there is no weekend delivery for UPS Next-Day or UPS Second-Day Shipping. In the case of items that take two-three weeks delivery (stated in the description) the express shipping options will be applied when we receive the items in stock.
All orders require a 24-hour period between the receipt of the order and the shipping of that order.
Note: Express Orders placed on Friday will not be shipped until Monday of the following week and express orders placed on the weekend will not be shipped until Tuesday of the following week
UPS Ground Shipping
3 to 7 Business Days + initial 24 hours
No weekend delivery; no P.O. Boxes or APO/FPO (*see below)
Signature upon delivery required for shipments over $400
UPS Next Day Shipping
1 Business Day + initial 24 hours
No weekend delivery; no P.O. Boxes or APO/FPO (*see below)
Signature upon delivery required for shipments over $400
UPS Second Day Shipping
2 Business Days + initial 24 hours
No weekend delivery; no P.O. Boxes or APO/FPO (*see below)
Signature upon delivery required for shipments over $400
U.S. Postal Service
Please know that items shipped by U.S. Postal Service cannot be traced, therefore we cannot be responsible for lost packages. Customer assumes responsibility for loss if requesting U.S. Postal Service.
UPS Delivery Guarantee
The guarantee does not apply to UPS shipments which are delayed due to causes beyond UPS's control including, but not limited to, the following: the unavailability or refusal of person to accept delivery of the shipment; acts of God; public authorities acting with actual or apparent authority on the premisis; acts or omissions of customs or similar authorities; riots, strikes, or other labor disputes; civil commotions; disruptions in air or ground transportation networks, such as weather phenomena; and natural disasters. The guarantee does not apply to UPS Second Day Air AM, UPS Second Day Air, UPS Three Day Select, and UPS Ground Shipment that are picked up or scheduled to be delivered between December 8th and 25th.
Domestic Rates: Domestic shipping charges are based on total dollar amount of the order, not on actual weight.
Domestic Shipping Guidelines:
Our standard carrier is UPS. Please be advised that UPS requires a physical address. PO Box addresses will automatically be shipped U.S. Postal Service.
International Shipping Guidelines
Your packages may be subject to the customs fees and import duties of the country to which you have your order shipped. Please note - For your protection, any order valued at $400 or more will be sent via a traceable method. Any customs or duty charges are always the responsibility of the recipient
International shipping charges are determined by weight and in some cases will be charged at the time of shipping.
Geographical Shipping Restrictions
Due to warranty issues and manufacturer restrictions, we are not able to ship all products to all geographical locations. You can specifically request U.S. Mail on an order-by-order basis. While we cannot guarantee a specific shipper, we will do our best to fulfill your request. Please know that items shipped by U.S. Mail cannot be traced, therefore we cannot be responsible for lost packages.
Customs
You may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. Additionally, when ordering you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. Generally, customs forms for international packages will list the value of your order's contents by product type.
Also, we may provide certain order, shipment and product information, such as titles, to our international carriers, and the carriers to customs authorities in order to facilitate customs clearance and comply with local laws may communicate such information.
If the order is a gift, the cost of the item is still stated on the customs form. Customs authorities require us to state the value of the gift item directly on the package.
Your privacy is important to us, and we know that you care about how information about your order is used and shared. We would like our international customers and customers shipping products internationally to be aware that a cross-border shipment is subject to opening and inspection by customs authorities.
SALES TAX
We are now required to collect sales tax for orders delivered within the State of New York. The appropriate state and local taxes will be automatically added to your order.
OUR RETURNS POLICY
Within 60 days of receipt of your shipment (including gifts), you may return any of the following items you purchased, for any reason, for a full refund excluding any shipping charges (we'll also refund the shipping charges if the return is a result of our error):
Please note that we can process returns and refunds only for items purchased from the BC/EFA web-site or catalog.
We will not accept items returned after 60 days.
If you have supplied is with your e-mail address, we will notify you of your refund via e-mail once we've received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 7 to 14 business days of our receiving your return. If your return is not due to our error, we will deduct the shipping costs from your refund.
Return shipping will be at your expense if the return is not a result of our error.
Lost Items:
We can trace shipments only if they were sent via UPS or DHL. If you don't receive a shipment within a reasonable time, call us and we will activate a search. Once again, items shipped by U.S. Postal Service cannot be traced, therefore the customer assumes responsibility for lost packages if requesting U.S. Postal Service.
Damaged Items:
In the case of damage, please include the original packaging with the item and the filled-out packing slip form. We will re-ship when we receive the returned item.
Gift Certificates:
Gift Certificates must be redeemed within one year of the date indicated on the certificate. If you used a gift certificate to pay for all or part of an item you want to return, that part of your refund will be credited to your account, available to use the next time you place an order at BC/EFA within that year.
If the item was a gift, you'll receive a gift certificate for the value of your return, which can be used at any time toward your purchases at BC/EFA. The gift certificate will be mailed to you at the same address to which the order was shipped. (Don't worry--we won't let the gift giver know about your return.)
Gift Certificates can be redeemed by mail or by calling Customer Service at 212-840-0770 Ext. 250. They can not be redeemed through the on-line store.
Packing and Sending your Return:
You can pack and send your return to us in just a few simple steps.
Please note: If your return is not the result of our error, the shipping cost of that returned item will be at your expense.
SIZE INFORMATION
CLOTHING
Sizes on clothing items generally run large.
UNTIL THERE'S A CURE BRACELETS
SPECIAL HANDLING
Any special handling requests, such as gift card text, customizing/personalization and special directions, can be added in the Comments section at check out on the web-site or on the order form. Autographed items cannot be personalized.
BC/EFA makes every attempt to recycle boxes and packing materials with which to ship out orders.
Shipment will be based upon the availability of the items you ordered and the shipping options you selected. For example, if you placed an order for an item and selected domestic UPS Ground Shipping (3 to 7 days, depending upon where you live), your total delivery time would be 1 day (processing) + 3 to 7 days (shipping time). In other words, you could expect your package to be delivered within 4 to 8 days of placing your order.
Not-In-Stock Items
If your order contains one or more back-ordered or two-three week delivery items, you can choose to hold the order until all items are in stock or ship as they come in. Should you neglect to make that choice we will automatically ship as the items come in. That's why, every time you place an order, you can choose from one of these shipping preferences by indicating in the COMMENTS field at check-out:
- Hold my items until back-ordered or two-three week delivery items are in.
Trying to keep shipping costs down? Choose this first option. We'll consolidate your items into the fewest possible number of shipments. Depending on the availability of the items you're purchasing, you might have to wait a bit longer for your order to ship, but you'll save money on shipping. - I want my items faster. Ship them as soon as they become available (at additional cost)
Ordering items with different availability? Don't let the slower items hold up the rest of your order! Choose this option to have your items ship, as they become available, beginning with those already in stock. You'll be charged a per-shipment fee for each shipment, but you'll get some or all of your items earlier than you would if you'd chosen the "Hold my items" option. Of course, we'll still attempt to save you money by consolidating items where it makes sense to do so.
Note: We are unable to accept checks as payment on shipments set to ship as available.
SHIPPING & HANDLING
Does choosing UPS Next-Day or UPS Second-Day shipping mean my order will arrive in one or two days?
Not usually. Remember it takes 24 hours to process your order. If you select UPS Next-Day Shipping, the items will ship after the 24 hours and arrive on the following business day--two business days total. Similarly in the case of UPS Second-Day Air, shipping time will be a total of three business days. We will estimate delivery dates for you in the order confirmation e-mail that is sent at the time of shipping. Please keep in mind that there is no weekend delivery for UPS Next-Day or UPS Second-Day Shipping. In the case of items that take two-three weeks delivery (stated in the description) the express shipping options will be applied when we receive the items in stock.
All orders require a 24-hour period between the receipt of the order and the shipping of that order.
Note: Express Orders placed on Friday will not be shipped until Monday of the following week and express orders placed on the weekend will not be shipped until Tuesday of the following week
UPS Ground Shipping
3 to 7 Business Days + initial 24 hours
No weekend delivery; no P.O. Boxes or APO/FPO (*see below)
Signature upon delivery required for shipments over $400
UPS Next Day Shipping
1 Business Day + initial 24 hours
No weekend delivery; no P.O. Boxes or APO/FPO (*see below)
Signature upon delivery required for shipments over $400
UPS Second Day Shipping
2 Business Days + initial 24 hours
No weekend delivery; no P.O. Boxes or APO/FPO (*see below)
Signature upon delivery required for shipments over $400
U.S. Postal Service
Please know that items shipped by U.S. Postal Service cannot be traced, therefore we cannot be responsible for lost packages. Customer assumes responsibility for loss if requesting U.S. Postal Service.
UPS Delivery Guarantee
The guarantee does not apply to UPS shipments which are delayed due to causes beyond UPS's control including, but not limited to, the following: the unavailability or refusal of person to accept delivery of the shipment; acts of God; public authorities acting with actual or apparent authority on the premisis; acts or omissions of customs or similar authorities; riots, strikes, or other labor disputes; civil commotions; disruptions in air or ground transportation networks, such as weather phenomena; and natural disasters. The guarantee does not apply to UPS Second Day Air AM, UPS Second Day Air, UPS Three Day Select, and UPS Ground Shipment that are picked up or scheduled to be delivered between December 8th and 25th.
Domestic Rates: Domestic shipping charges are based on total dollar amount of the order, not on actual weight.
| Up to $20 | $5.00 |
| $20.01 - $35.00 | $7.00 |
| $35.01 - $50.00 | $9.00 |
| $50.01 - $70.00 | $11.00 |
| $70.01 - $ 95.00 | $ 13.00 |
| $ 95.01 - $ 120.00 | $ 14.00 |
| $ 120.01 & $150.00 | $ 15.00 |
| $ 150.01 & $200.00 | $ 19.00 |
| $ 200.01 & Up | $ 25.00 |
Domestic Shipping Guidelines:
Our standard carrier is UPS. Please be advised that UPS requires a physical address. PO Box addresses will automatically be shipped U.S. Postal Service.
International Shipping Guidelines
Your packages may be subject to the customs fees and import duties of the country to which you have your order shipped. Please note - For your protection, any order valued at $400 or more will be sent via a traceable method. Any customs or duty charges are always the responsibility of the recipient
International shipping charges are determined by weight and in some cases will be charged at the time of shipping.
Geographical Shipping Restrictions
Due to warranty issues and manufacturer restrictions, we are not able to ship all products to all geographical locations. You can specifically request U.S. Mail on an order-by-order basis. While we cannot guarantee a specific shipper, we will do our best to fulfill your request. Please know that items shipped by U.S. Mail cannot be traced, therefore we cannot be responsible for lost packages.
Customs
You may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. Additionally, when ordering you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. Generally, customs forms for international packages will list the value of your order's contents by product type.
Also, we may provide certain order, shipment and product information, such as titles, to our international carriers, and the carriers to customs authorities in order to facilitate customs clearance and comply with local laws may communicate such information.
If the order is a gift, the cost of the item is still stated on the customs form. Customs authorities require us to state the value of the gift item directly on the package.
Your privacy is important to us, and we know that you care about how information about your order is used and shared. We would like our international customers and customers shipping products internationally to be aware that a cross-border shipment is subject to opening and inspection by customs authorities.
SALES TAX
We are now required to collect sales tax for orders delivered within the State of New York. The appropriate state and local taxes will be automatically added to your order.
OUR RETURNS POLICY
Within 60 days of receipt of your shipment (including gifts), you may return any of the following items you purchased, for any reason, for a full refund excluding any shipping charges (we'll also refund the shipping charges if the return is a result of our error):
- Any book in its original condition
- Any unopened (still in its plastic wrap) CD or DVD
- Any item in new condition with original packaging and accessories
Please note that we can process returns and refunds only for items purchased from the BC/EFA web-site or catalog.
We will not accept items returned after 60 days.
If you have supplied is with your e-mail address, we will notify you of your refund via e-mail once we've received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 7 to 14 business days of our receiving your return. If your return is not due to our error, we will deduct the shipping costs from your refund.
Return shipping will be at your expense if the return is not a result of our error.
Lost Items:
We can trace shipments only if they were sent via UPS or DHL. If you don't receive a shipment within a reasonable time, call us and we will activate a search. Once again, items shipped by U.S. Postal Service cannot be traced, therefore the customer assumes responsibility for lost packages if requesting U.S. Postal Service.
Damaged Items:
In the case of damage, please include the original packaging with the item and the filled-out packing slip form. We will re-ship when we receive the returned item.
Gift Certificates:
Gift Certificates must be redeemed within one year of the date indicated on the certificate. If you used a gift certificate to pay for all or part of an item you want to return, that part of your refund will be credited to your account, available to use the next time you place an order at BC/EFA within that year.
If the item was a gift, you'll receive a gift certificate for the value of your return, which can be used at any time toward your purchases at BC/EFA. The gift certificate will be mailed to you at the same address to which the order was shipped. (Don't worry--we won't let the gift giver know about your return.)
Gift Certificates can be redeemed by mail or by calling Customer Service at 212-840-0770 Ext. 250. They can not be redeemed through the on-line store.
Packing and Sending your Return:
You can pack and send your return to us in just a few simple steps.
1.Fill out the form on the back of the packing slip
2.Pack the items along with the packing slip (receipt) securely in a box. You can use the box the items arrived in or another box, if you prefer.
3.Send to Broadway Cares/Equity Fights AIDS, Attn: Retail Outreach Returns, 165 W. 46th St. #1300, NYC, NY 10036
Please note: If your return is not the result of our error, the shipping cost of that returned item will be at your expense.
SIZE INFORMATION
CLOTHING
Sizes on clothing items generally run large.
UNTIL THERE'S A CURE BRACELETS
Small (up to 6" wrist)
Medium (6" -7 1/2" wrist)
Large (7 1/2"- 9" wrist)
Extra Large (9" wrist and larger)
(Helpful hint - a one dollar bill is exactly 6"- These bracelets are to be worn snugly around wrist.)
SPECIAL HANDLING
Any special handling requests, such as gift card text, customizing/personalization and special directions, can be added in the Comments section at check out on the web-site or on the order form. Autographed items cannot be personalized.
BC/EFA makes every attempt to recycle boxes and packing materials with which to ship out orders.
To make a tax-deductible donation to BC/EFA, please
.
